Q: When do I get billed?

You'll be billed on the same day each month as your first sign-up date with the credit card on your file. For example, if you signed up on the 15th, you'll be billed on the 15th of every month going forward.

Question 1

Which Membership is right for me?

Accepted Answer

Your skin goals deserve a perfect match. Just want that monthly glow-up? Go for SkINVESTMENT - one signature facial a month to stay radiant and refreshed. Want flexibility and more variety? We could offer packages for Laser and Advanced Treatments. Tackling hair health too? Hair Club gives you the power of hair restoration in one seamless plan. Craving your full body balance? Then Wellness Club is for you; your monthly moment to recharge, inside and out. Essential Skin is your monthly maintenance must. One customized treatment per month = consistent glow, no guesswork. We are your one stop clinic for all your needs.

Question 2

Is there a cancellation policy?

Accepted Answer

Yes. For all appointments, we require at least 48 hours notice for cancellations or rescheduling. Cancellations or changes made within 24 hours of your appointment will be subject to a $100 cancellation fee . We respect your time and kindly ask that you respect ours as well.

Question 3

Do my Membership credits expire?

Accepted Answer

Yes. Membership credits, treatments, and packages purchased at Skinfolio will expire 1 year from the original purchase date.

Question 4

Do you take walk-ins?

Accepted Answer

Yes! If there is availability for the treatment you’d like, we can book you in. We do suggest calling ahead of time to inquire, just in case.

Question 5

Will there be downtime after my treatment?

Accepted Answer

Depending on the treatment. Most of our services have zero downtime but there is some downtime with our skin resurfacings and there could be some bruising with our injectables. You can always give us a call or email us if you have more questions.

Question 6

How far in advance should I book?

Accepted Answer

As soon as possible is always encouraged. That way, we can schedule you on a day and time that works best for you.

Question 7

How long will my appointment take?

Accepted Answer

Normally, anywhere from 30-60 minutes, depending on the treatment. You’ll receive an email confirmation with all the details, including the treatment time and your scheduled appointment. You can always give us a call or email us to check before booking.

Question 8

Am I locked in for the full year with my monthly membership?

Accepted Answer

With our Monthly Membership, you are committed for a 12-month term.

Question 9

How do I prepare for my treatment/facial?

Accepted Answer

Once you’ve booked in for your requested treatment, you’ll receive an email confirmation on the steps required to prepare for your treatment. Don’t forget to read these carefully!

Question 10

When do I get billed?

Accepted Answer

You&#x27;ll be billed on the same day each month as your first sign-up date with the credit card on your file. For example, if you signed up on the 15th, you&#x27;ll be billed on the 15th of every month going forward.

Question 11

Can I transfer or share my Membership to another guest?

Accepted Answer

Unfortunately not. We believe that everyone’s skin journey is personal and each individual should experience the full realm of treatments to receive the best results!

Question 12

What is your Referral Program?

Accepted Answer

Every time you refer a friend or family member and they sign up for any of our Memberships, you receive a FREE credit to your file!

Question 13

I’ve never been to Skinfolio or had a facial before. Which treatment should I book?

Accepted Answer

Welcome! We definitely recommend booking in for the $119 First SkINVESTMENT Skin Analysis + Liquid Facial. This is designed specifically for our first timers. Included is a complimentary Skin Analysis where one of our expert SkINVESTMENT Advisors will curate a skin journey just for you. Also included is our signature Liquid Facial.

Question 14

How is Skinfolio different from other clinics in Vancouver?

Accepted Answer

SkINVESTMENT is our signature monthly membership program designed to support consistent skin maintenance and long-term results. The membership includes treatments such as Liquid Facial, Glow Peel, Rejuvenation Facial, RF Collagen Stimulation, and MandeliClear. Think of each treatment as a customized workout for your skin—selected based on your skin’s needs and designed to help it look and perform at its best over time.

Question 15

Are your treatments safe for all skin tones and types?

Accepted Answer

Skinfolio combines a medical-grade approach with a curated, boutique experience. Every treatment plan is based on clinical skin analysis and delivered by experienced medical professionals. Unlike spas or high-volume clinics, our focus is on measurable results and long-term skin health, not one-size-fits-all treatments. See our About Us page for more about our philosophy.

Question 16

How do I know which treatment is right for me?

Accepted Answer

Yes. Our team customizes each treatment, whether it’s laser, chemical peels, or injectables, to ensure it is effective and safe across diverse skin tones and types. We use advanced technology and protocols that allow us to treat sensitive, acne-prone, or darker skin with confidence. Explore our treatments for more details.

Question 17

What should I expect during my first visit?

Accepted Answer

Every client begins with a personalized consultation, where we analyze your skin, discuss your concerns, and design a treatment plan tailored to your goals. This ensures that you receive the right mix of services, whether it’s wrinkle reduction, acne scar treatment, or preventative care. Start with a consultation. Your first visit includes a professional skin assessment, a discussion of your goals, and recommendations for treatments. Depending on your comfort level and the service chosen, we can often start your first treatment the same day.

Question 18

Can I combine treatments in the same session?

Accepted Answer

Yes, many treatments complement each other. For example, a liquid facial can be paired with light chemical exfoliation. Some procedures, like certain laser treatments, may require spacing for best results. Your provider will guide you. See our service menu for options.

Question 19

How do I prepare for injectables, laser, or microneedling?

Accepted Answer

Preparation varies by treatment, but general guidelines include avoiding alcohol, certain medications, and excessive sun exposure before your appointment. For lasers or microneedling, we may recommend stopping active skincare products (like retinol) a few days beforehand. You’ll receive customized prep instructions during your consultation.

Question 20

What results should I expect, and how long do they last?

Accepted Answer

Results, downtime, and how long your results last will vary depending on the treatment selected. Your Skin Advisor will assess your skin, goals, and preferred downtime to recommend the treatment that is best suited for you.

Question 21

What is your policy on results and client satisfaction?

Accepted Answer

We set realistic expectations during consultations and follow up with clients to ensure their satisfaction. If additional touch-ups are appropriate, our team discusses options and works with you to achieve your goals.

Question 22

Are Skinfolio treatments medically supervised?

Accepted Answer

Yes. All injectable treatments are administered by physicians or nurse injectors under medical supervision. Aesthetic services such as facials, peels, and microneedling are performed by certified medical aestheticians with advanced training.

Question 23

Do you offer treatment packages or promotions?

Accepted Answer

Our SkINVESTMENT membership programs are the best options to save on your facials treatments. We also offer packages and seasonal promotions to maximize results while offering value.

Question 24

What skincare products do you recommend after treatments?

Accepted Answer

We are a flagship clinic for SkinCeuticals and Skinbetter Science , carrying a curated selection of medical-grade skincare to support skin health, recovery, and long-term results. Our range includes cleansers, antioxidants, corrective treatments, moisturizers, and SPF. After your treatment, our team can recommend a personalized homecare routine to help maintain your results and protect your investment.

Question 25

How do I book an appointment?

Accepted Answer

You can book online through our appointment portal or call our clinic directly. Same-day bookings may be available depending on treatment type.

Question 26

What is your cancellation or rescheduling policy?

Accepted Answer

For all appointments, we require at least 48 hours notice for cancellations or rescheduling. Cancellations or changes made within 24 hours of your appointment will be subject to a $100 cancellation fee . We respect your time and kindly ask that you respect ours as well.

Question 27

Is microneedling safe for acne scars?

Accepted Answer

Yes. Microneedling stimulates collagen production, which helps smooth acne scars and improve overall skin texture. A series of treatments often delivers the best results. Learn more about microneedling for acne scars.

Question 28

Can chemical peels help with hyperpigmentation?

Accepted Answer

Chemical peels are effective in treating sun damage, melasma, and post-acne pigmentation. Our providers adjust the strength and type of peel to your skin’s needs and sensitivity. See chemical peels in Vancouver.

Question 29

What’s the downtime after laser resurfacing?

Accepted Answer

Mild redness and swelling may last 1–3 days for lighter laser treatments. More intensive resurfacing may require a week of recovery. Your provider will explain aftercare and expected healing times.

Question 30

Are Botox and fillers painful?

Accepted Answer

Most clients report minimal discomfort. Botox feels like a quick pinch, while fillers may involve slight pressure. We use advanced techniques and can apply numbing cream for added comfort.

Question 31

Can men benefit from Skinfolio treatments?

Accepted Answer

Absolutely. Men frequently choose Botox, laser treatments, and facials to maintain a refreshed, professional appearance. Treatments are tailored to masculine facial structure and goals.

Frequently asked questions

Begin with a complimentary skin consult.